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Privacy Policy

Introduction

At Moldcookie, we respect your digital privacy just as much as we value your creativity in the kitchen. We understand that when you shop online for your cookie cutters and baking embossers, you are trusting us with your personal details. This Privacy Policy is designed to be completely transparent about how we collect, use, and protect your information when you visit or make a purchase from our store.

Information We Collect

To provide you with a smooth shopping experience, we collect two primary types of information:

  • Order Information: When you make a purchase or attempt to make a purchase through our site, we collect necessary details to fulfill your order. This includes your name, billing address, shipping address, payment information, email address, and phone number.
  • Device Information: When you browse our store, we automatically collect certain non-identifying information about your device. This includes your IP address, browser type, time zone, and some of the cookies that are installed on your device. We collect this data to help us load the site accurately for you and to monitor our website for security purposes.

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the website. This includes:

  • Processing your payment information securely.
  • Arranging for shipping and providing you with invoices and order confirmations.
  • Communicating with you regarding your order status, return authorizations, or customer service inquiries.

We use the Device Information (in particular, your IP address) to help us screen for potential risk and fraud, and more generally to improve and optimize our website to ensure a safe shopping environment for our baking community.

Sharing Your Personal Information & Zero-Sale Policy

To operate our store effectively, we must share some of your information with essential third-party service providers. For example, we share your shipping details with our trusted carriers (UPS, FedEx, and USPS) solely to get your packages delivered. We also share necessary data with our secure payment gateways to process your transactions.

Zero-Sale Policy Declaration: We maintain a strict zero-sale policy. Your personal data is never treated as a commodity. We absolutely do not sell, rent, trade, or otherwise profit from sharing your personal information with any third-party marketing agencies or data brokers.

Payment Security & PCI-DSS

Financial Integrity Commitment: Protecting your payment data is our highest operational priority. Our entire checkout process is encrypted using industry-standard SSL (Secure Sockets Layer) technology to ensure your data is transmitted securely.

Furthermore, our payment processing systems are fully PCI-DSS compliant. To guarantee absolute financial security, we never store your full credit card number, expiration date, or CVV code on our local servers.

Cookies & Behavioral Advertising

Our website uses "Cookies"—small data files placed on your device—to improve your browsing experience. Cookies help our website remember your preferences, keep track of items in your shopping cart, and understand how you interact with our pages.

If we utilize platforms like Google or Facebook to help bakers find our tools, you may see our ads on other websites based on your visit to our store. You can easily opt out of targeted advertising by visiting the Digital Advertising Alliance's opt-out portal or by adjusting the privacy settings within your Google or Facebook accounts.

Your Rights & Legal Compliance

Depending on your location, including residents of California (under the CCPA) or the European Economic Area (under the GDPR), you hold specific rights regarding your personal information:

  • The Right to Know/Access: You have the right to request a copy of the personal data we hold about you.
  • The Right to Correction: You can ask us to correct or update any inaccurate information.
  • The Right to Delete: You have the right to request that we erase your personal information from our systems, subject to certain legal exceptions (such as tax compliance).

If you would like to exercise any of these rights, please reach out to us directly at our customer service email.

Data Retention & Minors

When you place an order through our store, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for standard accounting and tax compliance purposes.

Our products are designed for bakers and decorators, but our website is not intended for individuals under the age of 18. We do not intentionally collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.